Effective date: April 2026
1. Data We Collect
We may collect the following categories of personal data:
- Identity information: full name, company name (if applicable)
- Contact details: email address, billing address
- Technical data: IP address, connection logs (for security and compliance)
- Payment data: transaction IDs (we do not store credit card numbers directly)
- Account usage: VPS identifiers, plan details, support history
2. Purpose and Legal Basis
We process personal data for the following purposes:
- To create and manage your account (contractual necessity)
- To provide and maintain the VPS service (contractual necessity)
- To process payments and invoices (legal obligation)
- To communicate service updates and technical issues (legitimate interest)
- To comply with legal obligations (legal requirement)
- With your consent, for marketing or promotional communication (optional)
3. Data Retention
We retain your personal data:
- As long as your account is active
- Up to 5 years after account closure (for legal/tax purposes)
- Shorter retention periods may apply for certain technical logs
4. Data Sharing
We do not sell your data. We may share it with:
- Payment processors (e.g., Stripe, Cryptomus)
- Technical providers (e.g., server infrastructure and email service)
- Legal authorities if required by law
All third parties are subject to strict data protection agreements.
5. International Transfers
If your data is transferred outside the EEA or your country of residence, we ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Data processing agreements
- Hosting in GDPR-compliant environments
6. Your Rights
You have the right to:
- Access your data
- Rectify inaccurate or outdated data
- Request data deletion (“right to be forgotten”)
- Restrict or object to certain processing
- Receive a copy of your data (data portability)
- Withdraw consent at any time (if applicable)
To exercise these rights, contact us at: no_reply@forexcloudvps.com
7. Security Measures
We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. These include:
- Encrypted data transfers (SSL/TLS)
- Access restrictions and audits
- Regular infrastructure monitoring
8. Cookies and Tracking
Our website may use cookies and similar technologies for:
- Session management
- Anonymous analytics (e.g., visitor stats)
- Language preference
You can manage cookie preferences via your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. You will be notified by email or website notice if significant changes occur. The latest version is always available on our website.
10. Contact
For any questions or to exercise your rights, contact our Data Protection Officer (DPO) at: no_reply@forexcloudvps.com
